Shipping policy
Digital Goods Delivery Policy
1. Delivery of Digital Products
All products in our store are digital. This means they do not require physical delivery. Upon completion of your payment, you will receive immediate access to download the purchased files.
2. How to Access Your Products
There are two ways to access your files:
- On the order confirmation page. After a successful payment, you will be redirected to a confirmation page where you will find links to download your files.
- Via email. We will also send you an email with your order details and download links. Please check your inbox and spam folders.
3. Delivery Timeframe
Access to downloads is provided instantly after payment is confirmed. This typically takes only a few minutes. In case of any delays, please contact our support team.
4. Download Issues
If you experience any issues downloading your files, here are a few steps to try:
- Refresh the page.
- Use a different web browser.
- Try again in a few minutes.
If the problem persists, please contact us at [your_email_address] or through the contact form on our website. Provide your order number, and we will help you resolve the situation.
5. Returns and Refunds
As digital goods are non-returnable, we do not provide refunds after an item has been downloaded. Exceptions are made only in cases where the product has critical defects or does not match the stated description. You can find more details in our Refund Policy.